Celebrating 18 years! Est. 1999
Call Us Toll Free:
1-866-260-2058
Celebrating 18 years! Est. 1999
Call Us Toll Free:
1-866-260-2058

RETURN POLICY

GammonVillage Return Policy


DAMAGED OR DEFECTIVE PRODUCTS:

A. Product appears to be defective: If you receive a product that is defective, please contact us immediately at returns@gammonvillage.com or call us toll free in USA & Canada at 1-866-260-2058. We will replace the damaged product at no charge to you.

B. Product appears to have been damaged in transit: Each item is inspected for quality assurance before it is shipped. If your purchase is damaged during shipping, please contact us using the above info and we will be happy to initiate a claim through UPS on your behalf. IMPORTANT: DO NOT DISCARD ANY SHIPPING CONTAINERS OR BOXES. An inspection by UPS may be required.



RETURNS & EXCHANGES:

To return/exchange an item you have received, please email us at returns@gammonvillage.com or call us toll free in USA & Canada at 1-866-260-2058 requesting a Return Authorization Number (RA#). There are absolutely no refunds or returns without an RA#.

Your RA# will expire after 14 days of issuance and RA#'s are non-renewable. Please make sure you clearly show your RA# on the label of your return shipment.

If you wish to return an item, you may do so within 30 days (except special order items) of receipt of your order. We will refund you the purchase price (excluding Shipping & Handling) less a 15% restocking fee. You are responsible for any shipping charges for returned items.

IMPORTANT: The returned item(s) must be 100% complete, undamaged, and in original factory packaging. If it cannot be resold due to misuse, missing packaging and/or pieces, your refund may not be issued.

When requesting for an RA#, your email must contain the following information:

  • Your name
  • The product number or name
  • The reason for return
  • Choose to replace the item, exchange it for another item or refund your money
  • GammonVillage will contact you with an RA# and directions on how to send the item back to us.

    We only accept UPS or Insured Parcel Post for return shipment.



    In summary, these are the conditions you must meet in order to return a product:

  • Contact us first to obtain a Return Authorization Number (RA#)
  • Return the merchandise to us within 30 days of your original receipt of the order
  • The products must be returned in new, resalable condition
  • You must include all packaging materials
  • Packaging materials must not be torn or damaged
  • All manuals and warranty registration cards must be unmarked
  • You must pay any return shipping expense
  • Display the RMA # prominently on the outside of the box to avoid delays to your refund
  • Credit may take up to 30 days from receipt of your return.